Job Description

Job Summary

Leverages relevant technology for video monitoring and assesses patient data, anticipating and escalating issues requiring immediate attention, drives consultations with Intensive Care Unit (ICU) Registered Nurses (RNs), physicians, and other members of the health care team (e.g., pharmacy, respiratory therapy), influencing patient care decisions, and applies knowledge to provide real time, clinical decision guidance for Intensive Care Unit (ICU) patients. Leads communications (e.g., verbally and written) with other health care professionals to plan and implement interventions, troubleshooting and ensuring patient needs are addressed, guides others to prioritize and/or triage patient calls for physicians, adjusting physician workloads when necessary, and serves as a key resource for education, assessment, and treatment of critical care patients and their families, ensuring seamless care delivery. Proactively gathers and inputs accurate, clear documentation, ensuring all necessary patient data is included, analyzes patient data to assist with assessments, escalations, and monitoring, and drives organizational initiatives to improve quality of care. Leads the coordination and monitoring of the performance of patient care tasks in accordance with relevant policies and procedures, taking action to share relevant information and/or facility updates with team members.

Essential Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers.
• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations.
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.
• Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies.
• Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results.
• Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines.
• Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Leads collaboration by: leading communications with other health care professionals to plan and implement complex interventions, troubleshooting and ensuring patient needs are addressed; performing proactive surveillance to detect care gaps, collaborating with teams (e.g., local ICU) to mitigate them; guiding others to prioritize and/or triage patient calls for physicians, adjusting physician workloads when necessary; and serving as a key resource for education, assessment, and treatment of critical care patients and their families, ensuring seamless care delivery.
• Ensures compliant patient care practices by: leading the coordination and monitoring of the performance of patient care tasks in accordance with relevant policies and procedures, taking action to share relevant information and/or facility updates with team members.
• Drives care improvement efforts by: proactively gathering and inputting accurate, clear documentation, ensuring all necessary patient data is included; analyzing complex patient data to assist with assessments, escalations, and monitoring; and driving organizational initiatives to improve quality of care.
• Leads virtual care services by: leveraging relevant technology for video monitoring and assessing complex patient data, anticipating and escalating issues requiring immediate attention; driving consultations with Intensive Care Unit (ICU) Registered Nurses (RNs), physicians, and other members of the health care team (e.g., pharmacy, respiratory therapy), influencing patient care decisions; and applying highly advanced knowledge to provide real time, clinical decision guidance for Intensive Care Unit (ICU) patients.

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