GovCIO is currently hiring for Deputy Regional Service Delivery Manager forUser Experience Lead (SME). Ensures services align to desired customer outcomes and requirements to maximize value for the customer. Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience. Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer’s expected outcomes that include elements such as customer satisfaction measures. This position will be located in multiple locations and will be an onsite position. Generally reports to a Program Manager.ResponsibilitiesUser Experience Lead (SME)Ensures services align to desired customer outcomes and requirements to maximize value for the customerCollaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experienceHelps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer’s expected outcomes that include elements such as customer satisfaction measuresQualificationsRequired Skills and Experience Bachelor's degree (or relevent experience) and 12 years experienceBS degree in a related field and 10 years experience leading the quality function of a large agency-wide IT support contract that serves a user community of 80K agency personnelMust have experience in quality standards, QA/QC processes and methods, quantitative analysis of program data to derive quality metrics, and knowledge of SLA-based performance metricsClearance Level: Ability to obtain and Maintain a public Trust clearabcePreferred Skills and ExperiencePosted Salary RangeUSD $150,000.00 - USD $180,000.00 /Yr.
...Job Description Job Description Traffic Office Clerk is a clerical role in an international freight forwarding company in El Segundo, CA Location: El Segundo, CA Schedule: Monday Friday 8:00 a.m. 05:00 p.m. or 09:00 a.m. - 06:00 p.m. Long-term temp...
...Our Mission, Values, and Culture: The mission of Spring Creek Correctional Center is to provide a secure environment for staff and offenders... ...management. Benefits of Joining Our Team: Correctional Officers receive up to 16 days of paid leave in their first two years of...
Job Description:Our OpportunityThe Inbound Technology and Data Science team is an integral part of Chewys Operations Technology organization. Our team builds the products and science-based capabilities that maintain a healthy flow of inbound volume across Chewys 13 core...
...Description POSITION SUMMARY: Under the direction of the Spa Director, the Spa Massage Therapist is responsible for providing professional massage and body treatments to the clients of the Spa services. They must have a thorough knowledge of numerous massage modalities...
...Norwell Preschool Teacher - Certified Preschool Teacher Help Preschoolers Explore, Discover, and Grow Every Day At Magical Beginnings, With Care, We Care guides every classroom and every learning experience we provide. We're seeking a passionate, experienced Preschool...