Job Description
Full time | Remote (must live in the Tullahoma / Middle Tennessee area)Do you hear "no" and think, "great, that means I am one step closer to a yes"? Keys Dental Specialists is hiring a full time, remote Call Center Sales Representative to book appointments for our growing family of dental practices. You will spend your day on the phone turning new patient leads into booked appointments.This is a work from home position, but it is not an "anywhere in the country" position. We want someone who lives in or near Tullahoma, Tennessee so we can meet in person for the interview, initial training, and periodic team meetings. The rest of the time, you will work from your home office.Pay and Benefits$20.00 to $25.00 per hour, based on experienceDental benefits for team membersPaid trainingWork from home with company provided call and scheduling softwareRoom to grow as our group of practices expandWhat You Will Be DoingYour core job is simple: get patients in the chair. That breaks down into a few kinds of work. Outbound sales callsMake 50 to 100+ outbound calls per shift to new patient leads and existing patients with pending or unscheduled treatmentFollow up on leads from our marketing campaigns and online booking requestsOvercome common objections (cost, fear, timing, "I will think about it") with confidence and empathyPresent our services, promotions, and financing options clearlyHit daily and weekly booking targetsInbound calls and schedulingAnswer inbound calls with professionalism and warmthSchedule appointments accurately and efficiently in our practice management systemConfirm upcoming appointments and reschedule or cancel unconfirmed onesMove patients up when earlier openings become availablePatient follow throughCollect new patient paperwork and insurance information at the time of bookingCross reference online bookings so every patient is followed up with, confirmed, and cared for until they showCoordinate with front office and clinical teams at each practice TrackingLog calls, leads, follow ups, and booked appointments in our CRM and weekly tracking logKnow your numbers and own themYou Will Do Well Here If YouHave experience in outbound calling, appointment setting, telemarketing, collections, or SDR rolesUnderstand that this is a numbers game and volume drives resultsCan keep your energy and quality up at 15+ calls per hourAre coachable and open to feedbackAre dependable, on time, and able to stay productive without someone looking over your shoulderListen well and pick up on how patients are feelingCan follow a proven call framework while still sounding like yourselfCan multi-task and juggle switching up from one office to the next as each office is branded differently.This Job Is Not For You IfYou describe yourself as "not a phone person"You are uncomfortable asking someone to take actionYou prefer slow paced, inbound only workThe phrase "20 calls per hour" makes you nervous instead of excitedRequirementsLive in or within reasonable driving distance of Tullahoma, Tennessee, and be available for occasional in person training and meetingsHigh school diploma or equivalentExcellent verbal and written communication skillsComfortable working in multiple computer systems at once; proficient with Microsoft OfficeAccurate data entry into patient records and scheduling systemsStrong organization, time management, and problem solving skillsA quiet home workspace, reliable high speed internet, computer, and a headsetPreferredPrior call center, customer service, or sales experienceExperience with Dentrix or a similar dental scheduling systemBilingual English and SpanishScheduleFull time, Monday through Friday. Shifts fall between 7:00 am and 6:00 pm Central.About UsKeys Dental Specialists supports a growing group of dental practices in Florida and Alabama. Our doctors and specialists work together to handle the full range of general dentistry, oral surgery, and sedation care, from dental implants and wisdom teeth to bone grafting and corrective jaw surgery. We customize care around each patient and hold ourselves to a high standard for service. Our call center is the front door to all of it.How to ApplySubmit your application and resume. Qualified candidates will be contacted for a brief phone screen followed by an in person interview in the Tullahoma area.
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Job Tags
Hourly pay, Full time, Live in, Work at office, Remote work, Home office, Shift work